Exchanges & Refunds
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. In accordance with this policy.
Within the GCC
Return or exchange an item with our delivery partner, Mara Xpress.
- We are pleased to offer a hassle-free exchange policy within the GCC. If customer is not 100% satisfied with his purchase from us he can return the product within 7 days from the date of delivery.
- To return or exchange an item please contact our customer service team by
- Mara Xpress care Telephone: + 971 45163600 / Email: firstname.lastname@example.org
- Our courier will be informed and will contact you within 1-2 working days for collection.
- Items will only be returned or exchanged if they are unused and within the original packaging and tags
- Returns and exchanges should be actioned within 48hrs of receiving the goods and any replacement will be sent out within 7 days of receiving the returned goods.
- Refunds will be done only through the Original Mode of Payment.
If for any reason you are not satisfied with your online purchase, email email@example.com within 20 days of the original purchase to initiate a return. The team will provide you with instructions on how returns should be shipped. If you choose to return an item, we will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Refunds will be done only through the Original Mode of Payment.